REEF GARDENS T/A REEF GARDENERS

1. SCOPE  

These General Terms of Sale apply, without restriction or reservation to all sales concluded by Reef Gardeners hereon referred to as "the Seller" (contact details available in article 8 below)

between

Non-professional buyers hereon referred to as "Customers” or “the Customer", wishing to acquire the products and/or services offered by the Seller hereon referred to as "The Products" on the website www.reefgardeners.mu.
  
The general conditions of sale govern all relations between the Seller and the Customer and prevail over any other communication. They specify in particular the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers.

The General Terms of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the website www.reefgardeners.mu.

No other version or contradictory document is considered valid.  We may at our sole discretion change, add, or delete portions of these Terms of Sale. The version applicable to the Customer's purchase is the one accessible on the website, and accepted by the Customer, on the date the order is placed.

The modifications of these General Conditions of Sale apply to the users of the website www.reefgardeners.mu as of their posting and cannot apply to any transactions concluded previously. Any order implies the prior consultation and acceptance of the General Conditions of Sale by means of a checkbox provided for this purpose.

Reef Gardeners partnership policy applies to professional buyers (brands, shops). They are not subject to these General Conditions of Sale. They have the obligation to obtain the agreement of Reef Gardeners prior to any purchase of one or more Products. The contact address is partner@reefgardeners.mu.
 
The Customer acknowledges and declares that the purchase of the Products is strictly limited to personal use. The Customer also declares to be of legal age and / or legally capable at the time of the transaction. 

For further questions, please contact the Seller (support@reefgardeners.mu)

 
2. PRODUCTS 

The Products offered for sale on the website www.reefgardeners.mu are those which appear on the website, on the day of consultation of the website by the Customer. The products offered for sale are described below.

TRANSPLANT OF CORAL FRAGMENT (= Product Adoption)  

The Client can choose to adopt one small coral fragment from among identified species by Reef Gardeners. The Customers can then customize their adoption certificate (= “Coral Fragment Card”).

The Client can customize the following elements of the Adoption Product: 

• Last name 

• Date

• Choice between Color or Black and White 

• Choice of English or French language 

All Customers purchasing the Adoption Product receive their customized Coral Fragment Card by email in jpeg format A4 and 16: 9 - 2287px × 4036px format. The Customer can decide whether or not to receive a paper version of the Coral Fragment Card in A4 format 270mmx297mm, delivered to the address provided at an additional cost.    

If the Customer chooses to receive the paper version of the Coral Fragment Card, they will receive: 

• Customized Coral Fragment Card in A4 format 270mmx297mm on paper 

• Letter from the Founders 
  
   

• TRANSPLANT OF CORAL STRUCTURE (= Product Adoption)  
  
  The Client can choose to adopt one coral fragment from among identified species by Reef Gardeners. The Customers can then customize their adoption certificate (= “Coral Structure Card”).
  
  The Client can customize the following elements of the Adoption Product: 
   

• Last name 

• Date

• Choice between Color or Black and White 

• Choice of English or French language 

• All Customers purchasing the Adoption Product receive their customized Coral Structure Card by email in jpeg format A4 and 16: 9 - 2287px × 4036px format. The Customer can decide whether or not to receive a paper version of the Coral Structure Card in A4 format 270mmx297mm, delivered to the address provided at an additional cost.    
  
  If the Customer chooses to receive the paper version of the Coral Structure Card, they will receive: 

• Customized Coral Structure Card in A4 format 270mmx297mm on paper 

• Letter from the Founders
  
   TRANSPLANT OF LARGE CORAL STRUCTURE (= Product Adoption)  
   

• The Client can choose to adopt one large coral fragment from among identified species by Reef Gardeners. The Customers can then customize their adoption certificate (= “Large Coral Structure Card”).
  
  The Client can customize the following elements of the Adoption Product: 
   

• Last name 

• Date

• Choice between Color or Black and White 

• Choice of English or French language 

• All Customers purchasing the Adoption Product receive their customized Large Coral Structure Card by email in jpeg format A4 and 16: 9 - 2287px × 4036px format. The Customer can decide whether or not to receive a paper version of the Large Coral Structure Card in A4 format 270mmx297mm, delivered to the address provided at an additional cost.    
  
  If the Customer chooses to receive the paper version of the Large Coral Structure Card, they will receive: 

• Customized Large Coral Structure Card in A4 format 270mmx297mm on paper 

• Letter from the Founders

 
3. PERIOD OF VALIDITY OF THE PRODUCT OFFER

Product offers and prices are valid as long as they are mentioned on the website www. reefgardeners.mu. Information on the availability of Products is provided to the Customer on the day of the order. In the event that the Products ordered and paid for are no longer available, Customer Service will contact the Customer as soon as possible to inform them of this and proceed with a full refund of the sums paid by the Customer. The Seller reserves the right to withdraw Products from sale at any time.

4. SELLER'S CONTACT DETAILS

The Seller's contact details are as follows:
Reef Gardeners, Grand Gaube, Port Louis, Mauritius and registered under BRN C24211590.  
support@reefgardeners.mu 
+230 59333 509: service open 09:00 a.m. to 5:00 p.m. Monday to Friday (GMT +4).

5. ORDERING PROCESS

The ordering process is described below

1. Fill the virtual basket by clicking on the "Add to basket" button and indicating the selected Products and the desired quantities. Then, complete the personalization of the Coral Card as part of this process.

2. Click on the “Finalize your order” button. 

3. Go to your Cart

4. Login to the Site

• either by creating an account on the Site by clicking on "Register" and by completing a form, including mandatory fields

• or if an account is already existing, , logging into the account by entering email and password credentials 

6. Checkout and pay 

Fill in the information intended for delivery (full identity, email address, telephone number, delivery details). Enter the billing address if it is different from the shipping address.
The information is provided under the sole responsibility of the Customer and is binding in the event of a dispute.

The summary page of the virtual basket indicates to the Customer the payment obligation resulting from the order validation process by the mention "Order with payment obligation".

At the end of the ordering process, the Customer is invited to select their payment method of choice,  either by using credit card or Paypal account. For payment by credit card, the Customer must provide the information of the credit card used (name of the holder, card number, expiration, CV) and is invited to consult the General Terms of Sale which they must then accept by checking the box "I have read and I accept the General Terms of Sale" to be able to continue the order.

The customer is then invited to click on the “Finalize payment” icon. By clicking on this button, the Customer is redirected to the payment service provider, the company Paypal and proceeds to the payment according to the desired conditions (Visa & Mastercard card only) - please refer to the Payment Terms section for more information.  

The registration of an order on the website www. reefgardeners.mu is made when the Customer accepts the General Conditions of Sale by checking the box provided for this purpose, validates and completes payment for their order. 

The Seller sends the customer, l, an electronic acknowledgment of receipt of the order, containing a summary of the information in the order form (General Terms of Sale, information relating to the essential characteristics of the product, detailed price, means of payment, existence of the right of withdrawal and delivery times and costs).

After receipt of the confirmation e-mail, the order cannot be modified or canceled, except for the exercise of the right of withdrawal or in cases of force majeure. In the case of the purchase of an Adoption Product, the right of withdrawal is not applicable because it is a custom product. 

Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the website www.reefgardeners.mu constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. 
In accordance with the provisions of local Consumer Protection, the Seller reserves the right to refuse or cancel an order in the event of legitimate reasons (for example order in abnormal quantity, placed in bad faith or order from of a Customer with whom there is a dispute relating to a previous order).

7. PRICE

The Products are supplied at the current prices appearing on the website www.reefgardeners.mu during the registration of the order by the Seller. The prices are expressed in Euros and inclusive of tax for sales in Mauritius.

The Seller reserves the right to offer promotional codes. These promotional codes can only be issued by the Seller. The Seller cannot be held responsible for any promotional codes disclosed on  forums other than those originating from the Seller and to which the Seller has not consented.

These prices are firm and cannot be revised during their period of validity, as indicated on the website www.reefgardeners.mu. The Seller reserves the right, outside this period of validity, to modify the prices at any time. 
In the case of the purchase of the Adoption Product, the price indicated on the site www.reefgardeners.mu includes delivery in case the physical version of the Adoption Product is chosen.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional delivery costs, as they appear at the time of validation of the order by the Customer, are fully payable by the Customer.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
The products remain the property of Reef Gardeners until full payment of the price, regardless of their risk transfer date.

8. PAYMENT TERMS

Payment for the cost of the Products and the costs related to shipping and delivery are indicated in the order form.

The cost of goods  is payable in, in full on the day the order is shipped to the Customer by the Seller by secure payment, according to the following terms:

• by credit cards: Bank card, Visa, MasterCard;

• by Paypal account

If paying by credit / debit card, financial information (e.g. credit / debit card number or due date) will be transferred, using a cryptographic protocol, to the company Paypal or Mauritius Commercial Bank "MCB" in the provision of services related to remote electronic payment, without third parties being able, under any circumstances, to have access to them. 

The Seller will never be aware of the confidential financial information. The seller will be in contact with Paypal or MCB for the procedures related to the customer’s purchase or to issue refunds in the event of any return of the Products in accordance with the right of withdrawal, or, in the event that it is necessary to prevent or report to competent authorities the occurrence of fraud.

The Seller uses a secure third-party payment system, Paypal. The processing of any payments or credits arising from the service will be governed by the conditions and the confidentiality policy of Paypal , partner of the Seller and by the conditions of the issuer of the Customer's credit card. The Seller declines all responsibility in the event of an error due to the payment system.

 9. DELIVERY OF PRODUCTS

The Products ordered by the Customer will be delivered to the countries mentioned below. Delivery times vary depending on the Product: 

• Product Adoption: An email containing the digital version of the relevant Coral Card customized by the Customer will be sent by Reef Gardeners within four business hours (time zone GMT +4), to the email address provided by the Customer. In the event that the Customer chooses to receive a physical version of their Coral Card, we use a third party provider for the delivery of the adoption product. The Coral Card product can be delivered anywhere in the world. Reef Gardeners undertakes to do everything it can to ensure that delivery is made on time, as mentioned on the “Dispatch Confirmation” order confirmation. Average delivery times are 5 working days to the UK, 10 working days to Europe and 14 working days outside Europe. These delivery times are indicative and could change due to extenuating circumstances beyond the control of Reef Gardeners. 
  
  10. RIGHT TO RETRACT
  
  The right of withdrawal does not apply in the context of the purchase of an Adoption Product, due to its customizable nature. 
  
  
   11. CONFIDENTIALITY
  
  All the nominative information collected from the customer is necessary for the processing of the order, its delivery as well as the establishment of the invoice.
  
  This information may be disseminated by Reef Gardeners to its contractual partners in the context of the order, in particular to ensure the manufacture and transport of the products ordered.
  
  The customer has the right to access, modify, rectify and delete data concerning him. In this case, the customer can consult and modify his personal information by sending an email to support@reefgardeners.mu.
  
  When creating a customer account on the site www.reefgardeners.mu, Reef Gardeners. also offers the possibility of receiving by e-mail, via the “Reef Gardeners Newsletter”, information on events, exclusive offers, special promotions, news, and contests organized by Reef Gardeners. In the event of a purchase of the Adoption Product, Reef Gardeners also offers the possibility of receiving a “Update Newsletter” containing regular information on the environmental work of Reef Gardeners as well as on the adopted coral and the coral restoration program of Reef Gardeners. The customer may decide, at any time, to no longer receive this ”Reef Gardeners Newsletter” and the “Update Newsletter” by unsubscribing using the unsubscribe link included in the footer of the e-mail. 
  
  12. RESPONSIBILITIES
  
  Reef Gardeners cannot be held liable for any events, inconvenience or damage inherent in the use of the Internet network, in particular in the event of service interruption, external intrusion or the presence of computer viruses.
  
  Furthermore, Reef Gardeners cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and / or communications, of flood, fire. Reef Gardeners will not incur any responsibility for any indirect damages as a result of the present, operating loss, loss of profit, damages or costs, which may occur.
  
  The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described in the General Conditions of Sale.
  
  13. JURISDICTION
  
  These general conditions of sale are subject to Mauritian law. Any dispute that has not found an amicable solution will be submitted to the exclusive jurisdiction of the competent courts of Pamplemousses notwithstanding the plurality of defendants and / or warranty claims, even for emergency procedures or interim proceedings or by request.
  
  14. CUSTOMER SERVICE
  
  You can contact Customer Service free of charge by e-mail for any questions relating to your order, its shipping and its tracking:
  By e-mail: support@reefgardeners.mu
  
  15. INTELLECTUAL PROPERTY RIGHTS
  
  Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of Reef Gardeners.
  
  No transfer of intellectual property rights is carried out through these GTC, or through the marketing of the Products. Any total or partial reproduction, modification or use of the elements protected by these rights is strictly prohibited.